OBJECTIVE

 

A position that demands my customer service skills where a technical background may be helpful.

 

EXPERIENCE

Ø         2002-Present  Dagwood Systems  Los Angeles (Metro Area), CA

 Senior Voice Engineer / System Administrator

-           Installed supported multi-site voice and data networks utilizing IP and TDM-based PBXs and phones (PBX: Asterisk with FreePBX web GUI, Lucent/Avaya Definity, Avaya IP Office, Cisco Call Manager, others; Phones: Polycom, Cisco, Lucent/Avaya, Nortel and Panasonic, among others.).

-           My clients are wide and varied.  They include:  THX Ltd, Clay Lacy Aviation, NHRA, Kirkill Aircraft, Prudential Lighting, Flowers Films, Boeing Aircraft, KJLA TV, DZ Solutions, Imaginary Forces, Dick’s Sporting Goods, Katalyst Media and Wall Street Partners.

-           Administered IP and TDM-based PBXs, as well as non-voice services, including typical system administration tasks (Windows and Linux); phone and voicemail adds, moves, and changes; and device provisioning.

-           Responsible for LAN/WAN, system integration, demarc extensions, router installation and management of all California sites in a major frame relay network conversion.

-           Built a multi-site wireless network Sylmar utilizing 802.11b wireless NICs (Wi-Fi) with Access Points and later linked them wirelessly to the corporate office using Cisco/Aironet 802.11a Yagi directional antennas.

-           Provided troubleshooting and installation assistance for AT&T's IP Services Division.

-           Managed the blanket Avaya Business Partnership.

-           Worked with Jerry Van de Rydt / Media Technology Source to construct sound racks for The Grove Theatre utilizing QSC amps, monitors and Dolby CP650s.

-           Worked with George Mackey / JLO Systems: Installed two Christie consoles for UC Riversides multimedia room and Strong CNA-150 automations in all ArcLight Kenetone consoles, rebuilt the disheveled screening room at the Pacific Theatre corporate, and designed and installed background music for Pacific Theatres.

-           Furnished and installed the mini-marquee system at Pacific The Grove.

-           Contracted by Christie Digital Systems for the installation of DCP-H Digital Cinema Projectors at AMC Santa Monica 7, Loews Sony Metreon, Pacific Galleria, Pacific The Grove, and Edwards Mira Mesa Stadium. Units were aligned, keystone-corrected, masked and adjusted for light level and color temperature for Star Wars Episode II.

-           Solid customer-facing communication skills and dispute resolution.

Ø         2000-2002  Accelerated Networks  Moorpark, CA

Senior Network Support Engineer

Administered voice, data, and service/server technologies, including:

-           Protocols/Internet: SIP, RTP, H.323, TCP/IP, UDP, RIP1, RIP2, IP TOS

-           Voice Compression and Packetized Voice: G.711, G.723, G.729

-           TDM: DS3, OC3, T1, fractional T1, DDS, traditional TDM voice and data

-           xDSL: ADSL, SDSL, VoDSL (Voice over DSL)

-           ATM: AAL1, AAL2, AAL5, QoS, traffic shaping/policing, IMA, VoATM (Voice over ATM), CBR, UBR and VBR services

-           Frame Relay: FRF.5, FRF.8, Voice over Frame Relay, Multi-protocol over FR

-           GR-303: Interface protocol involving 5ESS, DMS100 and EWSD Class 5 switches.

 

 

Ø         2000-2002  Accelerated Networks  Moorpark, CA (Continued…)

Senior Network Support Engineer

Assisted engineers with technical analysis and recommendations for customers.

-           Advised marketing/development staff and devised product enhancements.

-           Provided troubleshooting assistance resulting from escalated II issues, as well as support for MCI Worldcom, Siemens, Lightyear, and others.

-           Reproduced issues in a lab environment to verify trouble tickets; managed engineering team resolution process.

-           Trained customers through room-based lecture and hands-on labs.

-           Solid customer-facing personal and communication skills.

Ø         1995-2000  Motorola / Tredent Data Systems  Calabasas, CA

Senior Network Engineer / Systems Integrator

-           Designed solutions for LAN, WAN and voice needs, and responsible for network integration, configuration, implementation, troubleshooting, support and maintenance.

-           Support customer accounts, including CalTech (Seismological Division), The FAA, Kenwood, Unocal, United Rentals, The Gap, International Aluminum Corporation, Rental Service Corporation, Wescom Federal Credit Union, among others.

-           Key team member of one the first direct distributors of Motorola networking products. We earned the distinction of being the leading Motorola ISG Authorized Platinum Partner for many years.

-           Administered voice, data, and service/server technologies, including:

-           Protocols/Internet: SIP, RTP, H.323, TCP/IP, UDP, RIP1, RIP2, OSPF, IPX, Frame Relay, PPP, among many others

-           Voice Compression and Packetized Voice: G.711, G.723, G.729

-           TDM: DS3, OC3, T1, fractional T1, DDS, traditional TDM voice and data

-           Hardware: bridges, routers, modems, statistical multiplexers, FEP and DLC controllers, Frame Relay Access Devices, CSU/DSUs, ISDN terminal adapters.

-           Legacy: SNA/SDLC, X.25, Bisync 3270, Serial Data, TBOP.

Ø         1989-1995  California Fashion Industries  Los Angeles, CA

Data Communications Manager

-           Designed, implemented, configured, integrated, and maintained corporate LAN/WAN.

-           Provided technology planning, advice and recommendations with respect to information technology infrastructure objectives and requirements.

-           Managed and coordinated day to day operations and activities of the IT department.

-           Spearheaded project to relocate corporate office and supervised tradesmen at new five-story site to implement a fully wired workspace.

-           Provided recommendations for aspects such as cable tray paths and communications room rack designs.

-           Implemented CLI videoconferencing kiosks at corporate and Hong Kong offices.

-           Supervised a team of experienced cable, computer and telecom technicians for two weeks repairing damage incurred during the 1992 Los Angeles riots.

-           Evaluated, recommended and directed installation of PBX and voice mail at corporate headquarters.

Ø         1989-1995  California Fashion Industries  Los Angeles, CA (Continued…)

Data Communications Manager

-           Designed automated attendant, directory-by-last-name and bulletin boards.

-           Created solutions to unusual problems such as "mailboxes that can answer more than one extension".

-           Performed regular security audits and implemented measures to guard against toll fraud.

-           Installed and translated 100+ station Lucent System 75 R1V3 in New York office, then transparently linked it with the corporate PBX, maintaining a uniform dial plan.Cabled, installed and translated Lucent Merlin II PBX's for offices in Los Angeles and Dallas. Installed and translated Lucent Merlin Legend for corporate in Aspen.

-           Saved corporation $2000 a month in toll calling to New York office using multiplexed voice and data over leased T1s for inbound toll-free and outbound long distance.

Ø         1989-1995  California Fashion Industries  Los Angeles, CA

Technical Support Manager

-           Built and developed the company’s technical support department with responsibilities for maintaining and supporting corporate PC and network operations.

-           Developed corporate policy for PC and network training, maintenance, and growth.

-           Evaluated, installed and customized new software and hardware upgrades, and tracked user service calls and problem software.

 

EDUCATION

Ø  1985-1988 Computer Science

Menlo College Atherton, CA

 

Ø  1984-1985 Computer Information Systems

University of Redlands Redlands, CA

 

CREDENTIALS

-           Cisco Certifications: CCNP.

-           Motorola Core and Technical Certifications (various and yearly).

-           Adtran Certified Engineer (ACE).

-       Lucent/Avaya Certified PBX technician for System 25/75, Definity G1.1 and G3i, AUDIX R1V6, Merlin II and Merlin Legend.